Cincinnati's 911 system failed Kyle Plush when the 16-year-old pleaded for help when he was being crushed by a seat in his SUV. The sophomore was found dead in a high school parking lot hours after two desperate calls to emergency dispatchers. Nancy Grace looks at what happened. She is joined by forensics expert Joseph Scott Morgan, psychologist Caryn Stark, and reporter Pamela Furr. The son of the woman shot to death by Florida's "Killer Clown" speaks out after the arrest of a suspect. Grace and co-host Alan Duke updates this cold case.

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